GIVE YOUR FURRY FELINE THE ULTIMATE SCRATCHING, SLEEPING EXPERIENCE AND HOURS OF SAFE FUN, WHILE SAVING YOUR FURNITURE AND DRAPES
Every product designed and hand made by Cosy Posts takes shape in our small workshop in West Yorkshire, England. We do not use drop shipping services, nor do we import cheap materials to sell to you.
It is only fair to explain why our products are exceptional value for money. We strategically work out our prices using the three way formula method – the cost of the raw materials used, the time that each product takes us to make, and the inevitable small overheads we carry, that makes the product to a certain extent. For instance, electricity usage for our power tools and a bit of lightning to execute all the detailed work.
Nowadays, the internet is flooded with products from overseas that are designed to make you buy them at first glance, but when it comes to the hidden quality it speaks volumes in comparison to our one off durable product.
Here are just a few ways we differentiate ourselves and can proudly say that we make our cats love our Cosy Posts. These differences can make or break the product as with everything else in life you get what you pay for.
Ultimately, the choice is yours – Cosy Posts catisfaction guaranteed or overseas import catisfaction in need!!
Shipping times & costs
Once the order is placed and the payment confirmed we then start building your one off luxury cat product. The volume of orders we may have at any given time will determine when we may start on your project. Typically, we aim to complete all cat trees from 2-5 working days. Delivery times for small UK mainland orders are 1-2 working days and larger items 3-4 working days. For orders outside of UK mainland the delivery times may slightly vary depending on destination. Please contact us if you would like to get more accurate delivery dates based on your product selection. Lastly, keep in mind that in many cases we may build and ship your item sooner than the above stated timelines.
After the ordered product has been fully made, quality checked, and securely packaged in our workshop we then post it using our trusted UPS courier who provides a tracked, fast, efficient and reliable service. Once the goods leave our workshop, you will receive the chosen couriers tracking details via email, so that you may follow the parcels delivery status more closely. There is no need to email us asking if your order has been shipped or when your order will be shipped. If, however, your order still appears unshipped after the specified period of time, please contact us to inquire about its status.
Shipping costs are always a burden. Goods have to be shipped one way or another. Here, at Cosy Posts we believe that honesty and transparency goes a long way. Hence, we want you to know exactly how much you are paying for the product and the extra inevitable charge for shipping and handling. We do not believe in inflating the product prices and pretending that we offer free shipping like some other competitors do. We take shipping seriously, therefore, for peace of mind we partnered up with UPS, one of the worlds best known brands for professionalism and reliability, also recognised by Forbes magazine as the most valuable brand in transportation. What is more, each and every parcel is fully tracked from our workshop all the way to your address allowing for a faultless delivery service. Your feline products are in good hands! As a helpful gesture, we also decided to help reduce the shipping cost by paying for the packaging materials. We want to offer you a seamless user friendly experience from choosing/building your own desired product all the way to assembly and cat enjoyment! Please note that sometimes we may use different trusted UK based couriers other then UPS to deliver your parcel safely.
Shipping costs are calculated using the destination, package dimensions, and the volumetric weights. We can proudly say that all our hand-made cat scratching posts are heavier than those you can buy at the local large chain pet shops which therefore may slightly increase the shipping cost. Rest assured that there is a reason for this-all our products are tested by our family cat ‘Yaris’ during the design, build and finished processes. We there and then decide what changes need to be made for the overall products safety, stability and performance. Hence, some products or parts may need amending to other more robust and heavier materials in order to satisfy all of the above.
ORDERING & PAYMENT METHODS
We allow several ways for an order to be placed. The easiest and most user friendly way to purchase a product from us is to visit our e-commerce store. The second option is to email us at firstname.lastname@example.org. Lastly, take a look at our blog for upcoming exhibitions and cat shows that we may be attending near you. This is where you can also see our products live and place your order if you choose to do so.
Placing an order on our website is simple. Choose the product that you wish to own and follow the on screen step by step by step instructions. If you find it hard to navigate the order, please Contact Us and we will give you a hand.
After placing an order via website you will receive an Order Acknowledgement email from us stating that we have successfully received your order. This email will include the description of the goods, the price of the goods as well as the shipping charge plus a unique order number for your reference. If you suspect any mistakes on our or your behalf, or may have any questions as to the Order Acknowledgement email feel free to email us back within 48 hours from receiving the email, so we can make amends before we start building your one off Cosy Post.
Please take notice that once the 48 hours has elapsed from the Order Acknowledgement email, if you wish to cancel your order a 10% fee will be applied to the overall order’s amount. Please see our Cancellations section for more detailed explanation.
At this time we only accept the following payment methods to secure your orders.
• Credit/debit card
Unfortunately, we are unable to accept card payments over the phone, but feel free to use your credit/debit card on the website for all your purchases.
Our preferred payment. It is fast, safe and on your side.
• Payment in advance via bank transfer
We will process, build and ship your order once we have received the cleared funds. Please use the Order ID number as the payment reference name.
Account holder: Cosy Posts
Sort Code: 20-76-92
Account number: 13050343
For standard items:
• Cancellation requests must be made within 48 hours from receiving the order payment acknowledgement email.
• If your order has been built or begun being built, but not yet dispatched, after the 48 hours there will be a 10% cancellation fee.
• If your order has been built, packaged and dispatched at the time of cancellation there will be a 10% cancellation fee plus 2-way shipping.
For custom made items:
• There are no cancellations or returns for bespoke items tailored to your needs.
• Unless, if product or individual part of the product has been damaged in transit or wrongfully made by us, we reserve the right to replace the product or individual part free of charge.
Returns & refunds
Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit the UK government website at www.direct.gov.uk or contact Consumer Direct, the government funded consumer advice service on 08454040506.
Please accept our sincere apologies if you need to return the purchased goods back to us for whatever reason.
As part of our customer satisfaction, we strive to do our up-most to resolve any issues without unnecessary delay and with minimal inconvenience. What is more, we review each and every case individually to provide you with the best possible solution. We may require additional information, such as pictures of a defected product, to investigate the reported fault in more detail.
You may return the product you have received provided that it meets the following conditions:
• Return request must be reported within 7 calendar days of receiving your item(s).
• Return item(s) must be received by us within 14 calendar days after receiving your item(s).
• The product must be in new and unused condition with all original packaging, tags and paperwork included.
• Return shipping fees are non-refundable with the exception of shipment damage or a defective product as per ‘Sale of Goods Act’
In an unlikely event of your order being visibly damaged upon the delivery, we would advise you to inform the delivery driver, make a note on the delivery document, take pictures if possible, and contact us at your earliest convenience.
If the return of item(s) is the only option that both parties agree to undertake please follow the instructions:
• Contact us to arrange your return via email@example.com
• In your email please enclose the following information:
• Your full name.
• Your order number (to be found on the order payment acknowledgement confirmation email).
• The name of the item(s) you want to return.
• The reason for the return (plus pictures if the item is damaged).
• Once we receive the instruction for a return we will contact you via email with all necessary information to arrange the return.
Please note that the buyer is accountable for the item(s) from the initial delivery until it reaches our workshop. Therefore, please ensure that the item(s) sent back to us are insured for the value of the goods and that you obtain the proof of postage receipt in the rare event of the parcel being lost in transit. If the item(s) are lost on return transit it is the buyers responsibility to claim the loss with the courier company used.
We will make the repayment without unnecessary delay and not later than:
• 14 days after the day we secure back from you any goods supplied;
• if goods have not been supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
Once we receive the item(s), the reimbursement will be made using the same means of payment that you used for the initial transaction. You will not incur any additional fees as a result of the reimbursement. Bear in mind, the cost of returning the goods will remain on the buyer’s side, with the exception of the wrong/faulty product being supplied by us.