By purchasing one of our products via our website www.cosyposts.com you agree to the following terms and conditions. Please read them carefully prior to placing your order.
Marketing and Advertising
By accepting these Terms and Conditions you agree for Cosy Posts to send you marketing materials (new product releases, promotions, offers, etc.) via the email service.
Once you have finalised the payment for your product/s you will then receive on order confirmation email immediately afterwards.
If you do not want to receive any marketing materials, please let us know by replying to the confirmation email with a short message stating that you want to opt out.
Contract formation
By placing an order, you automatically confirm that all the details you provide are true, complete and accurate, that you are an authorised user of the credit/debit card or bank details provided, and that you have sufficient funds to cover the costs of the product(s) ordered.
ADD TO ORDER: allows you to begin the purchasing process and add on the item(s) into your shopping basket.
VIEW ORDER: allows you to check or amend the contents of your shopping basket.
CHECKOUT: after registering your details with us, you will be requested to enter the delivery details for your order unless they are the same as the billing address.
After reviewing the item(s) in your basket, tick the box alongside the link to our terms and conditions in order to proceed to place an order.
Once complete click on PLACE ORDER to confirm your order.
An Order Acknowledgement confirmation will be sent to you by email. You are responsible for retaining a copy of the confirmation e-mail received in accordance with condition above.
All orders, dispatch times, and delays are subject to the availability of the materials.
Availability of our stock
Most products are made to order and are customised to meet your requirements. We take every step to ensure all IN STOCK items are available, however, occasionally some items may be temporarily or permanently unavailable. In the unlikely event of an IN STOCK item being unavailable at the time of ordering we will advise you immediately by email or telephone.
Prices and payments
All prices advertised are subject to changes.
For the security of your personal details no payment or card details are stored on any of our servers or website.
We accept multiple payment methods. When your payment is authorised your account will be debited. If your payment is not authorised, you may be given the opportunity to try again or use a different payment method. No payment will be deemed to have been received until we have received cleared funds.
Full payment must be made at the moment of placing your order.
The product price to be paid by you is the price displayed on the website at the time of your order being placed, except in cases of obvious error.
Should we discover a price error to any order you have placed, we will contact you at the earliest opportunity and give you an option to either reconfirm the order at the correct price or to cancel it completely. If we are unable to contact you we will cancel your order. If the order is cancelled after you paid for the item, you will receive a full refund for your purchase no later than 14 days after the cancellation day.
We try to ensure that the details provided on the website are accurate to the best of our knowledge, however, slight errors may occur. We reserve the rights to cancel any orders based on inaccurate or out-of-date information and correct any errors, inaccuracies or omissions without prior notice.
Cancellations
For standard items:
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- Cancellation requests must be made within 48 hours from receiving the order payment acknowledgement email.
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- If your order has been built or begun being built, but not yet dispatched, after the 48 hours there will be a 10% cancellation fee.
- If your order has been built, packaged and dispatched at the time of cancellation there will be a 10% cancellation fee plus 2-way shipping.
For custom made items:
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- There are no cancellations or returns for bespoke items tailored to your needs.
- Unless, if product or individual part of the product has been damaged in transit or wrongfully made by us, we reserve the right to replace the product or individual part free of charge.
Returns & Refunds
Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit the UK government website at www.direct.gov.uk or contact Consumer Direct, the government funded consumer advice service on 08454040506.
Returns
Please accept our sincere apologies if you need to return the purchased goods back to us for whatever reason.
As part of our customer satisfaction, we strive to do our up-most to resolve any issues without unnecessary delay and with minimal inconvenience. What is more, we review each and every case individually to provide you with the best possible solution. We may require additional information, such as pictures of a defected product, to investigate the reported fault in more detail.
You may return the product you have received provided that it meets the following conditions:
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- Return request must be reported within 5 calendar days of receiving your item(s).
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- Return item(s) must be received by us within 14 calendar days after receiving your item(s).
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- The product must be in new and unused condition with all original packaging, tags and paperwork included.
- Return shipping fees are non-refundable with the exception of shipment damage or a defective product as per ‘Sale of Goods Act’
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In an unlikely event of your order being visibly damaged upon the delivery, we would advise you to inform the delivery driver, make a note on the delivery document, take pictures if possible, and contact us at your earliest convenience.
If the return of item(s) is the only option that both parties agree to undertake please follow the instructions:
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- Contact us to arrange your return via info@cosypost.com
- In your email please enclose the following information:
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- Your full name.
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- Your order number (to be found on the order payment acknowledgement confirmation email).
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- The name of the item(s) you want to return.
- The reason for the return (plus pictures if the item is damaged).
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Once we receive the information we will contact you via email to provide the unique return authorisation number (RMA) along with all necessary information to arrange the return.
Please note that the buyer is accountable for the item(s) from the initial delivery until it reaches our workshop. Therefore, please ensure that the item(s) sent back to us are insured for the value of the goods and that you obtain the proof of postage receipt in the rare event of the parcel being lost in transit. If the item(s) are lost on return transit it is the buyers responsibility to claim the loss with the courier company used.
Refunds
We will make the repayment without unnecessary delay and not later than:
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- 14 days after the day we secure back from you any goods supplied;
- if goods have not been supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
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Once we receive the item(s), the reimbursement will be made using the same means of payment that you used for the initial transaction. You will not incur any additional fees as a result of the reimbursement. Bear in mind, the cost of returning the goods will remain on the buyer’s side, with the exception of the wrong/faulty product being supplied by us.
Packaging and delivery
We take all efforts to ensure the goods are appropriately packaged prior to despatch.
We will deliver the goods to the delivery address provided to us by you at the time of order, unless agreed otherwise.
We aim to deliver the purchased goods within 1-2 working days on small orders and 3-4 working days on larger orders. Delivery dates are estimates only, therefore, on rare occasions delivery time may change. We cannot be held responsible for orders delivery on any set time or on a particular day nor can we be held liable for any delay, despatch or delivery times. Lastly, please keep in mind that in many cases we may build and deliver your item/s sooner than the above stated timelines.
It is your responsibility to check the goods for any damage upon delivery, if possible, take relevant pictures and inform us of such damage within 5 days of receiving the order. If you fail to inform us of any such damage, you are deemed to have accepted the goods.
Custom Duties and Import Tax
When a package is shipped internationally, (excluding all European Union countries) it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
The Customer is responsible with ensuring to comply with laws and regulations of the country of destination. Cosy Posts does not have any responsibility on these additional charges that may apply.
Colours materials and sizes
Whilst we take all reasonable care to ensure the accuracy and the correspondence of the pictures presented on our website to the actual goods sent to you, all our products are handmade and derived from natural, environmentally friendly recycled and factitious materials. Therefore, slight variations to the products’ colour and texture may occur. All product sizes are approximate.
Contact details
We would like you to return to Cosy Posts, however, if you are not fully satisfied with your purchase, these terms and conditions, or for any other concern, please go to our Contact page and fill in the contact form or email us directly at info@cosyposts.com